Commonly Asked Vision Questions

September 30, 2016

Learn more about using your vision benefits.


How often do I need an eye exam?

Unless otherwise directed by your doctor, it is recommended to see your vision
provider once a year.

Who can I call for assistance?

Customer Care is responsible for all phone inquiries including eligibility, benefits, ID card requests, updating information and addressing claims issues.
To contact, please call 800-999-9789 Monday through Friday 7:00 a.m. to 6:00 p.m. (Mountain Time).

When can I change or cancel my plan, including adding or deleting dependents?

You may make changes to or cancel your plan during your group’s open enrollment, or if there is a qualifying event such as: marriage, divorce or legal
separation, birth of a child, loss of employment, new employment, or death of insured.

How do I find and choose a vision provider?

Visit the home page and click “Find a Provider”, then scroll down to find a vision provider in your area. You can choose and change your vision
provider at anytime.

How soon will I get my ID cards?

ID Cards will be mailed to either the member or employer, as specified, and will arrive approximately 7 – 10 working days from the time Dental Select receives the enrollment or change form. If you lose your ID cards, they can
also be accessed through the Dental Select mobile app or by logging into the member web portal.

When can I start using my benefits?

There are no waiting periods for vision benefits. Your benefits can be used on the first day of your effective date.

How do I submit a claim?

When visiting an in-network provider, they will submit a claim on your behalf. For an out of network provider, download the EyeMed out of network claim form.

Is LASIK or PRK covered?

You will receive a 15% discount off the retail price or 5% off the promotional price for LASIK or PRK when visiting an in network provider.